Return & Refund Policy
At LÉYMA, your satisfaction means everything to us. We strive to provide high-quality products designed with care, comfort, and everyday use in mind ✨
Please read our return policy carefully before placing your order.
Returns:
Due to hygiene and personal care reasons, undercaps, bonnets, and hair-related accessories cannot be returned once opened, worn, or used.
We only accept returns for items that:
- arrive damaged
- arrive defective
- or were incorrect upon delivery
To request assistance, please contact us within 7 days of receiving your order with:
- your order number
- clear photos of the issue
- a short description
Refunds
If your request is approved, your refund will be processed back to your original payment method within a few business days.
Shipping fees are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If there is an issue with your order, please contact us and we will do our best to assist you 🤍
Order Cancellations :
Orders may only be canceled within a short period after being placed.
Once your order has been processed or shipped, cancellations are no longer possible.
Contact Us:
For any questions regarding your order, feel free to contact us anytime ✨
We’re always happy to help.